Email consultations
For which questions is an email consultation suitable?
- Do you have a question about your medication, for example a side effect?
- follow-up questions or agreed feedback regarding previously discussed complaints
- explanation of test results, e.g. blood test
- advice on lifestyle (nutrition, quitting smoking)
- simple skin problems with added photos
Regarding skin problems, it is important that you note:
- since when
- the spot on the body
- whether it hurts/itches/burns
- What did you do about it yourself?
Make sure the doctor has enough information to answer your question!
What is not suitable for an email consultation:
Emergency complaints. Do you need urgent medical assistance? Always contact us by telephone or call 112 in life-threatening situations.
Symptoms that may require a physical examination (e.g., abdominal pain or shortness of breath). In such cases, it is better to make an appointment at the practice.
Psychological complaints that require explanation or support: a conversation is better suited for this.
The email consultation is expressly not intended for questions about making appointments or questions about a child under 16 years of age, about the use of the Medgemak app, or repeat prescriptions for medicines prescribed by the specialist if you are still under their treatment.*
Response period
We do our best to answer your question as quickly as possible. You will receive a response to your email consultation within 3 working days. During busy periods, you may receive a notification that the response time will be longer.
If your GP is absent for an extended period, the email consultation will be answered by a colleague.
You can request repeat medication from the specialist directly from the specialist: ask for an annual prescription during your outpatient visit or via their patient portal, e.g. via MijnSpaarnegasthuis.
