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About us

Complaints procedure

Stichting Gezondheidscentra Haarlemmermeer aims to provide you with care of the best possible quality. We therefore strive to help everyone who visits us in the best possible way. Despite this effort, you may have a complaint regarding the care and services provided. 

  • Complaint

A complaint can concern a missed appointment, the way a healthcare provider treated you, but also matters regarding the care provided to you, the organization of care, or a mistake made. It concerns matters that, in your opinion, should or could have gone differently.

  • Make your complaint known

A complaint is a signal that our care and services can be improved. Every complaint is taken seriously and is always treated confidentially. In response to a complaint, we make improvements to the care provided or the organization (if necessary and possible). 

  • How do you submit your complaint?

We know from experience that complaints often relate to clients' expectations of care provision and to communication between clients and care providers. Therefore, it is best to first discuss the complaint with the care provider concerned or their supervisor. If this discussion does not lead to a solution, you can submit the complaint to the complaints officer.

  • Complaints Officer

The complaints officer is independent and impartial and handles your complaint confidentially. The complaints officer can play a mediating role between you and the person against whom your complaint is directed. The goal of the mediation is to find a solution and restore contact and trust.

  • Your complaint leads to a dispute

If engaging the complaints officer does not lead to a satisfactory solution for you, you may decide to submit a dispute to the dispute resolution body. This body investigates and assesses whether the dispute is well-founded and admissible.

 

The general practitioners and pharmacies of the health centers, as well as the health centers themselves, are affiliated with the Foundation for Complaints and Disputes in Primary Care (SKGE). You can find more information about the dispute resolution procedure and submitting a dispute to the SKGE on their website.

  • Physiotherapists

The physiotherapists at Gezondheidscentra Haarlemmermeer are affiliated with the dispute resolution body of the Keurmerk Fysiotherapie. You can find more information about the dispute resolution procedure and submitting a dispute to the Keurmerk Fysiotherapie on their website.

  • Compliments

If you are satisfied with the care provided or our organization, we would also like to hear that. Let your care provider know! 

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Merel van Nimwegen

  • Merel van Nimwegen is a pediatric physiotherapist. She specializes in treating children with headaches, sensory processing issues, and psychosomatic complaints. Since 2025, Merel has been working on Fridays at the Paramedical Treatment Center for Headaches to treat children under the age of 14 with headaches. Additionally, she works in Heemstede: www.kinderfysio-heemstede.nl.
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Linda Pronk

  • Physiotherapist specializing in the treatment of jaw complaints, headaches, and dizziness. She is also specialized in edema therapy and psychosomatic physiotherapy.
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Veronique Huisman

  • Manual therapist specializing in the diagnosis and treatment of patients with headache complaints. She specializes in dry needling to complement the treatment of neck and headaches. Additionally, she specializes in the diagnosis and treatment of shoulder complaints.
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Tim Jongejans

  • Manual therapist specialized in the diagnosis and treatment of patients with headache complaints. Additionally, he is pursuing scientific training at the Vrije Universiteit Amsterdam (Musculoskeletal Physiotherapy Sciences).
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Jasper Flick

  • Manual therapist specializing in treating various forms of dizziness, including the most well-known: BPPV. He also treats patients with headaches, spine-related complaints, and sports injuries.
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Dr. René Castien

  • Manual therapist, senior researcher at Vrije Universiteit Amsterdam, and advisor at the Paramedical Treatment Center for Headache. Obtained a PhD from the Faculty of Medicine at Vrije Universiteit Amsterdam based on research into the effectiveness of manual therapy for tension headache. René supervises and coordinates the collaboration on scientific research into headache between VU Amsterdam and the Paramedical Treatment Center for Headache.
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Laura de Kam

  • Manual therapist specializing in treating various forms of dizziness, including the most well-known: BPPV. She also treats patients with neck complaints, with and without headaches.
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Lotte de Fockert

  • Manual therapist specializing in the diagnosis and treatment of patients with headache complaints. She specializes in dry needling of the neck, jaw, and throat muscles to complement the treatment of headache and orofacial complaints. She also treats people with shoulder complaints.
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Andreas Amons

  • Manual therapist specializing in the treatment of patients with headache complaints. At the Department of General Practice of the Amsterdam UMC, he is conducting doctoral research into the effectiveness of manual therapy for migraine.